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Discover your routes.

JTRAN Customer Service
JTRAN Office
1785 Highway 80 West
Jackson, MS 39204

JTRAN Customer Service Office
Union Station
300 W. Capitol St
Jackson, MS 39207
Monday-Friday: 7:00 AM - 6:00 PM
Saturday: 8:00 AM - 5:00 PM
Sunday: Closed


All JTRAN vehicles are fully equipped with wheelchair lift or ramps and a wheelchair securement area with space for two to four wheelchairs. The Bus Operator will provide assistance with normal boarding or exiting, wheelchair securement, and operation of the lift or ramp. Any additional assistance would require the use of a Personal Care Attendant (PCA). One PCA can ride free of charge. All other companions require payment of the appropriate fare.

JTRAN Bus Operator are required to secure all wheelchairs before leaving the bus stop. For safety reasons, JTRAN recommends using your own seat belt to secure yourself in your wheelchair. All mobility devices must have a working brake system.

All riders are strongly encouraged to use the shoulder and lap belts provided on the vehicles. Most JTRAN buses kneel by lowering the front floor for easier boarding by passengers with mobility limitations. Please let the Bus Operator know if you need to use the bus kneeling feature upon boarding or exiting.

Passengers using a scooter may be asked to transfer to a seat on the bus. All mobility aids must be able to fit within the allocated space and cannot exceed the capacity of the wheelchair lift or ramp. If the mobility aid cannot fit the lift platform or the ramp, the passenger will not be able to ride. Mobility devices with leaking batteries or fluids will not be allowed to ride. All mobility devices must be secured to the bus in order to ride. Brakes are recommended when boarding, but not required.

All transit information printed is available in an accessible format upon request by calling JTRAN at (601) 952-1000 or by dialing 711 through the Mississippi Relay Service for TDD and TTY users.



Alternative Transporation Service

If a JTRAN bus without a working wheelchair lift or ramp arrives at your bus stop, JTRAN will send a transit operations supervisor or JTRAN Paratransit bus within 30 minutes to take the passenger direct to their destination free of charge. To check on status of this vehicle, please call (601) 952-1000 or (601) 960-0725, TDD/TTY: 711 through the Mississippi Relay Service.



ADA Consent Decree Transportation Coordinator

Christine F. Welch is the ADA Consent Decree Transportation Coordinator.  The ADA Consent Decree Transportation Coordinator is responsible for implementing and administering the City's obligations under this Consent Decree and will be responsible for JTRAN's overall compliance with title II of the ADA and section 504.

He is the liaison between the individuals in the Department of Planning and Development, the City, and the contractor who will carry out the City's obligations under the Consent Decree and shall be a resource to these individuals on ADA issues. The ADA Consent Decree Transportation Coordinator shall also participate in reviewing and revising any of the City's policies relating to the ADA and riders with disabilities and the curriculum for employee training with regard to ADA obligations and riders with disabilities.

The ADA Consent Decree Transportation Coordinator shall be responsible for handling all complaints from riders including ensuring that disability-related problems and complaints. The ADA Consent Decree Transportation Coordinator shall have the authority to incur incidental expenses, for example taxi fare, to ensure that riders are not stranded without transportation to their destination.

The ADA Consent Decree Transportation Coordinator will serve as the City's primary contact on accessible transportation issues for the public.

The ADA Consent Decree Transportation Coordinator shall retrieve the ADA complaints entered into the customer complaint database. The ADA Consent Decree Transportation Coordinator shall investigate and ensure that all complaints are resolved. The complaint investigation may include interviewing relevant persons, such as bus operators, garage managers, mechanics, reservationists, dispatchers, and the complainant, and reviewing relevant records, such as bus dispatchlift cycling, reservation log, and Alternative transportation records. The ADA Consent Decree Transportation Coordinator shall send the complainant a written response within one (1) month advising him or her of the status of the complaint.

The ADA Consent Decree Transportation Coordinator shall record in the rider complaint database the resolution of each complaint. The ADA Consent Decree Transportation Coordinator shall evaluate whether the complaints indicate systemic ADA-related problems or trends and report them to the Director of Planning and Development.

ADA Coordinator for Consent Decree
Christine F. Welch
Deputy Director of Transportation

Department of Planning & Development
Transit Services Division
1785 Highway 80 West
Jackson, MS 39204
Ph: 601-960-1887
Fax: 601-948-3840

Monday-Friday: 8:00 a.m. to 5:00 p.m.



ADA Consent Decree

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