The STAY SAFE JACKSON executive order has been issued for the City of Jackson, easing restrictions on movement within the City. Citizens must wear a facial covering while in public and maintain a social distance of at least six feet to prevent the spread of the COVID-19. Call the City of Jackson COVID-19 Hotline at 601-586-3067 and fill out the Symptom Collector if you are experiencing symptoms.

If you are in need of mental health support during this time, call our Mental Health Warmline at 601-586-3073. 

311 Action Line

Welcome to Jackson 311!

The 311 Action Line is the single point of contact for all non-emergency City service requests. The "3-1-1" initiative strives to help City agencies provide efficient service delivery by allowing them to focus on their core missions, manage workloads efficiently, provide insight into the needs of residents, and measure how well services are delivered.

The City of Jackson Service Center provides an avenue for Jackson residents to submit a request for City Services. The Service Center is the single point of contact for requesting all non-emergency City services and is available to residents, City businesses, and visitors.

Dial 3-1-1 for non-emergency City services or create a user profile or login here to file a service request online to report the following:

  • Street Repair & Resurfacing Issue
  • Water Issue
  • Sewer Issue
  • Drainage Issue
  • Garbage, Trash & Recycling Issue
  • Abandoned/Neglected Property Issue
  • Traffic Signs & Signals Issue
  • Police & Animal Control Issue
  • Zoning Issue
  • Parks & Recreation Issue
  • Vehicle Complaint
  • Miscellaneous Issue

View the below video for more on using 311.

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