In an effort to protect the health and well-being of our citizens, a Civil Emergency has been declared in the City of Jackson to prevent the spread of the COVID-19 Coronavirus. As a precaution, City Hall and all non-essential city government offices, including our Senior Community Centers and Early Childhood Development Centers will be closed until March 31, 2020. Public gatherings of 10 or more people are prohibited. Bars have been ordered to close and restaurants may only operate as take-out, drive-through, or delivery service only. Please continue to exercise proper hygiene and social distancing. Information for more resources may be found here.

Constituent Services

The Mayor's Office Department of Constituent Services, Public Information, Mayor’s Action Line/ 311 is a network of resources offering constituents direct access to accurate information and timely assistance with city programs and services. It coordinates communications between neighborhoods and city government as well as information and problem resolutions between city departments and constituents.

Through Public Information, the Mayor's Action Line/ 311, our office acts as a conduit through which residents may lodge concerns, submit service requests, or share ideas and suggestions with key city administrators, including department directors, division managers and field superintendents.

Our ultimate goal is to improve the quality of life in all neighborhoods citywide by ensuring every citizen equal access to city services in the most effective and efficient way possible.

Meet the Team

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