The Mayor's Office Department of Constituent Services, Public Information, Mayor’s Action Line/ 311 is a network of resources offering constituents direct access to accurate information and timely assistance with city programs and services. It coordinates communications between neighborhoods and city government as well as information and problem resolutions between city departments and constituents.
Through Public Information, the Mayor's Action Line/ 311, our office acts as a conduit through which residents may lodge concerns, submit service requests, or share ideas and suggestions with key city administrators, including department directors, division managers and field superintendents.
Our ultimate goal is to improve the quality of life in all neighborhoods citywide by ensuring every citizen equal access to city services in the most effective and efficient way possible.
To provide access to City services and City information with the highest possible levels of customer service. The "3-1-1" initiative strives to help City agencies provide efficient service delivery by allowing them to focus on their core missions, manage workloads efficiently, provide insight into the needs of residents, and measure how well services are delivered.
The City of Jackson Service Center provides an avenue for Jackson residents to submit a request for City Services. The Service Center is the single point of contact for requesting all non-emergency City services and is available to residents, City businesses, and visitors. Dial 3-1-1 for non-emergency City services or click here to file a service request online.