Applications for new service cannot be made online. Applications for new service must be made in person at the Water Sewer Business Administration Office. Requests to transfer services to a new location may be made over the phone. We need the following information to complete the change of responsibility for a property: Your name and … Continued
FAQ Topic: Water/Sewer
No one has to be home, just make sure all faucets and valves are turned off. If the meter service technician has any indication that the faucets are on in the home, services will not be turned on.
Delinquency occurs when a full payment is not made by the due date. If your services were interrupted due to non-payment, the amount owed on the bill and the late payment charge of $50.00 must be paid to restore services. You may come in to our offices to make a payment or you may pay … Continued
The property owner is responsible for the line that services his/her building up to the property line. However, if a blockage occurs in the service line but is unknown where the blockage is taking place (private or public property), the property owner must make an effort to free the blockage, at his/her expense. This may … Continued
If you notice an inlet is blocked, or stormwater is not draining from a street, please call the 3-1-1 action line or submit a ticket online.
The Water/Sewer Division cuts and removes sections of City streets and sidewalks to repair their water & sewer utility lines. Once their utility lines have been repaired, the Infrastructure Management Division is responsible for repairing those utility cuts with asphalt and/or concrete once Water/Sewer Division has completed their repairs. To have these cuts repaired with … Continued
You can pay your water bill online, by mail, by phone or in person. Visit the Water Sewer Business Administration for more information.
To dispute your water bill, contact the Water Sewer Business Administration at 601-960-2000 to discuss your bill.
If sewage is overflowing, please call 3-1-1 or submit a ticket online. If it is after-hours, please call 601-960-1234.
To report issues concerning drainage problems in your home, contact the City of Jackson’s 311 Action Line and/or the Department of Public Works Water Sewer Business Administration at 601-960-2000.