2021-Annual Drinking Water Quality Report

Lead and Copper Repeat Notification January 2023


Boil Water Advisory information click here



The City of Jackson’s Water and Sewer Business Administration office in the Metrocenter Mall will be closed Monday, March 27 until further notice.

The Metrocenter was damaged during Sunday’s storm. Water bills may be paid by phone or click here for payment locations.

UMS water meter photo

Water Sewer Business Administration (WSBA)

Water/Sewer Business Administration
1000 Metrocenter Mall, Suite 103
Jackson, MS 39209
Monday - Friday : 7:30 AM - 5:30 PM

Water Bill Payment Methods

Login Here to Pay and View Account -- NEW WSBA CUSTOMER SITE



WSBA Water/Sewer Assistance Program -PAYMENT PLANS

Do you have questions about the Payment Plans? Click here for FAQ.


*See video below for more information*

  • Enrollment available NOW through June 30, 2022 Make your appointment today! Call WSBA at 601-960-2000 or Email at WSBAassistanceprogram.gov
  • Get a fresh start! Two payment plans are now available, plus considerations for special circumstances and a flat rate option for customers experiencing stranded bills. Water cut-offs will resume September 1, 2021. Please take advantage of this opportunity so you are not impacted.


  • Processing time: Payment submitted after 5:00 PM will post within two (2) business days.


  • Mail check payable to City of Jackson with remitance stub to Water Sewer Business Administration at P.O. Box 23092 Jackson, MS 39225
  • Processing time: 5 business days


  • Bring cash, check or money order to Water Sewer Business Administration Office located at 1000 Metrocenter Mall, Suite 103 Jackson, MS 39209
  • Water Bill Payment Locations
  • Processing time: Same day processing

Bank Draft

  • At no additional cost, payments can be directly withdrawn from a checking account
  • Contact 601-960-2000 to receive an authorization for this service
  • Processing time: automatically processed on due date

Pay by Phone

  • Call 1-877-578-2490 to pay water bill by phone
  • Processing time: Same day processing

Water Bill Payment Locations:

Wal-Mart Store #00903
2711 Greenway Dr.
Jackson, MS 39204
Food Depot
3188 W. Northside Dr.
Jackson, MS 39213
Star Grocery
1723 Bailey Ave.
Jackson, MS 39203
Westside Texaco
5211 HWY 80 W.
Jackson, MS 39209
Food Depot
2861 Terry Rd.
Jackson, MS 39212
Blacks Mini Mart
3407 W. Capitol St.
Jackson, MS 39209
Star Zone
311B West Northside Dr.
Jackson, MS 39206
Wal-Mart Store #06469
131 Handley Blvd.
Byram, MS 39272
Money Man Check Cashing
4329 N. State St.
Jackson, MS 39206
Mississippi Discount Drugs
224 Clinton Blvd.
Clinton, MS 39056
Kroger #345
4910 I55 North
Jackson, MS 39211
Discount Pawn Payment Center
3770 HWY 80 West
Jackson, MS 39209
Kroger #490
6745 S. Siwell Rd.
Byram, MS 39272

For water leaks and low pressure reporting, please contact the Water Maintenance Division at 601-960-1778 or 601-960-1779.

Tampering with or destroying your water meter is a criminal offense. Having an illegal water connection, otherwise known as straight piping, is a criminal offense. Anyone caught tampering with the City's water meter, destroying the City's water meter, or stealing water through an illegal connection will be subject to arrest, imprisonment, and substantial fine for each violation Water service will also be terminated. 

Understanding Your Water Bill

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