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The City of Jackson’s Water and Sewer Business Administration is now JXN Water. Click here.



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JTRAN Customer Service
JTRAN Office
1785 Highway 80 West
Jackson, MS 39204

JTRAN Customer Service Office
Union Station
300 W. Capitol St
Jackson, MS 39207
Monday-Friday: 7:00 AM - 6:00 PM
Saturday: 8:00 AM - 5:00 PM
Sunday: Closed

Title Vi 2020-2023 Program

City of Jackson - Title-VI-Complaint-Form

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that “no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance” (42 U.S.C. Section 2000d).

City of Jackson (JTRAN) is committed to a program of non-discrimination in the conduct of its business and in the delivery of equitable and accessible transportation services. The responsibility for day-to-day operations of the Title VI program, including the investigation of Title VI complaints, has been assigned to the Title VI Coordinator. However, all City of Jackson (JTRAN) employees share in the responsibility for implementing this program.

Within 180 days of the alleged discrimination, the complainant may be submitted via email or U.S. mail by sending the attached City of Jackson (JTRAN) Title VI Complaint Form.  A complainant may file a complaint at any time with City of Jackson (JTRAN) and/or directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590.

Complaints must state, as fully as possible, the facts and circumstances surrounding the alleged discrimination. In cases where the complainant is unable or incapable of providing a written statement but wishes City of Jackson (JTRAN) to investigate alleged discrimination, the Title VI Coordinator will arrange for an interview to enable a verbal complaint of discrimination. If necessary, the interviewer will assist the person in converting verbal complaints to writing. The complainant or the representative completing the form must sign complaint before action is taken.

Your feedback is important and will allow us to continue to serve all our transit populations. Comments can be email to or by calling (601) 326-5417 to speak with the Title VI Coordinator. Dial 711 for TTY service. Comments can also be mailed to:

City of Jackson (JTRAN)
Attn: Title VI Coordinator
1785 Highway 80 West
Jackson, MS 39204-2510

For more information in another language, please call (601) 326-5417. Para más información en español, por favor llame (601) 326-5417.

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