2021-Annual Drinking Water Quality Report

 

Lead and Copper Repeat Notification May 2022

FAQ Topic: WSBA Water/Sewer FAQ's

What if I haven’t had consistent water in months?

If you have not had consistent water due to the pressure from the treatment plants, we will only charge you for the water that passed thru the meter. If your bill was estimated during the months that water service was inconsistent, contact WSBA@jacksonms.gov and let them know. An adjustment may be available.

What if I haven’t received a bill?

If you have not received a bill, email WSBA@jacksonms.gov and request to enroll in the appropriate payment plan. A customer service representative will contact you and provide a balance based on a flat rate charge.   If you have not received a bill because you do not have an account we will help you start an account and back bill … Continued

What if I have an outstanding balance, but I pay monthly?

If a customer has been paying the current charges for the past 3 months, and they have applied for the RAMP-ERA funding (if they are low income renters) they are eligible to begin a payment plan and start working to move over the outstanding balance immediately. Information about RAMP-ERA funding can be found at www.ms-ramp.com/era.

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