Anyone that has a 1-inch meter or less will qualify for some assistance. If an account does not qualify for any federal assistance, we will still be able to help them with CoPaP.
FAQ Topic: FAQs
Contact WSBA@jacksonms.gov or call 601-960-2000 and request an Administrative Hearing.
If you have not had consistent water due to the pressure from the treatment plants, we will only charge you for the water that passed thru the meter. If your bill was estimated during the months that water service was inconsistent, contact WSBA@jacksonms.gov and let them know. An adjustment may be available.
Email WSBAassistanceprogram@jacksonms.gov and request to be enrolled into the program.
If you have not received a bill, email WSBA@jacksonms.gov and request to enroll in the appropriate payment plan. A customer service representative will contact you and provide a balance based on a flat rate charge. If you have not received a bill because you do not have an account we will help you start an account and back bill … Continued
If a customer has been paying the current charges for the past 3 months, and they have applied for the RAMP-ERA funding (if they are low income renters) they are eligible to begin a payment plan and start working to move over the outstanding balance immediately. Information about RAMP-ERA funding can be found at www.ms-ramp.com/era.