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How to I make a Paratransit Reservation?

To use the service, the passenger or his/her representative must make a reservation for next day service. Reservations may be made up to 14 days in advance in accordance with the Americans with Disabilities Act (ADA).

A cancellation/no show policy requires that if the passenger must cancel his/her trip request, then it should be done two (2) hour in advance or the passenger may lose their riding privilege for a certain period.

JTRAN Paratransit demand response service is designed to benefit those persons unable to utilize regular transportation. To maximize use of the service, JTRAN Paratransit operates a shared ride program and rides will be grouped whenever possible.

The night prior to your trip you will receive an automated call from 601-351- 9969 to cancel or confirm JTRAN paratransit trips for the next day.

After 8:00 p.m., trips may be canceled by: Leaving a voicemail message by calling 601- 952-1000 option 2, from the menu options. You must leave your first and last name, the trip(s) date and the trip(s) time.

A second call will be made approximately 10 minutes prior to a scheduled trip to remind you of your pick-up window. You can cancel and check trip times any time of day using the MOBILE APP.

Please remember automated calls and/or text message are a courtesy and not guaranteed.

To make reservations – call Monday through Saturday between 8:00 a.m. and 4:30 p.m. to (601) 952-1000 option 2 . TDD/TTY users should use 711 through the Mississippi Relay Service.

Reservations are taken on Sunday and after 4:30 p.m. on Monday-Saturday by voicemail, (601) 952-1000 option 2, from the menu options. You must leave your first and last name, the trip(s) date, desired drop-off or pick-up times and locations.

When making a reservation, please provide us with the following:

  • Your name and telephone number
  • Where you would like to be picked up
  • Where you are going
  • The time you need to arrive at your destination
  • When you would like to return
  • Any special needs.

Every effort will be made to accommodate the requested pick-up time. However, please be aware that, at times, the requested pick-up time may not be available. In those rare instances where demand goes beyond the available service, JTRAN will attempt to provide you with an alternate time as close to the original requested time as possible and within one hour of the requested pick-up time. The trip shall be scheduled to arrive at the location within a 30-minute time frame of the requested drop-off time.

An unlimited number of trips can be reserved during one telephone call.

There are two types of services available; 1) subscription and 2) reservation/non-subscription.

Subscription Service – is available for any trip that occurs once or more a week which originates and terminates at the same scheduled location, at the same time each day. Availability is based upon a first come/first serve basis. Subscription service is not required under ADA; therefore, certain restrictions may apply due to capacity constraints. Application for subscription service may be made in person at Union Station or the JTRAN Administration & Maintenance Facility or by phone. Requests for subscription service must be made at least one day prior to the first trip, but no more than ten (10) business days in advance. Once a subscription schedule is confirmed by JTRAN, the customer does not have to make any further reservation calls, except to cancel any previously scheduled trip. JTRAN ask that you make us aware of your need to cancel no less than one hour prior to your scheduled pick-up time. Clients who fail to do so will receive a No Show violation if the reservation is not canceled within the proper time.

– service is available for any trip. Request for reservation service can be made anytime during our normal business hours one day prior to the desired trip, but no more than fourteen (14) calendar days in advance.

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