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City of Jackson Update – 3/6/2021

Posted on March 8, 2021


March 6, 2021


(JACKSON, MS) – The City of Jackson is issuing the following updates for Saturday, March 6, 2021, related to the ongoing water crisis and recovery efforts being made as a result of recent winter weather:


  • Today was another good day with pressure getting up to 87 psi. There still remain some small pockets in South Jackson that continue to struggle. But we are making progress and estimate it to be affecting less than 1K connections at this time.
    • We are gauging progress by measuring the psi (pounds per square inch) in the water distribution system. The goal is to reach ~ 90 psi at OB Curtis WTP and ~80 psi at JH Fewell WTP. When the winter weather came through, psi dropped to 37 resulting in water outages throughout the City of Jackson and City of Byram.
  • Progress is also being made on filling our tanks. Tanks are filling slower than we would like, but so long as we are able to maintain the consistent pressure we have seen over the last few days, we should be in good shape to begin sampling soon. Again, we received permission to begin sampling the well water system yesterday. Once we achieve 48 hours of consistency on the surface water system, we can look toward doing the same there.
  • Our teams also continued progress on repairs to water main breaks/leaks today. An updated list will be provided on Monday.
  • Overall, we are again encouraged by what we have seen today. We look forward to another good day tomorrow.
  • Please continue to report any water main breaks/leaks to 311.
  • A system-wide precautionary boil water notice is still in effect for all surface water connections (~43K connections) and all well water connections (~16K connections).


  • NON-POTABLE (FLUSHING) WATER will be available over the weekend from 9am to 6pm at Forest Hill High School – 2607 Raymond Road, Jackson, MS 39212


  • Citizens who have experienced a significant leak or loss of water due to a plumbing issue or busted pipes during this past week should retain copies of the plumbing statements upon repair to provide to WSBA for consideration of an adjustment to your bill.
  • To qualify for a leak adjustment, simply bring a copy of your plumbing receipt or a receipt for parts purchased to the Applications Counter at WSBA.  One of our customer services representatives will be happy to assist you.  Please call 601-960-2000 for any additional information.


  • The volume of calls to 311 is still high. We ask that residents please leave a message stating their full name, phone number, address and situation. In addition to 311, residents can also call 601-960-1111 or 601-960-1778.
  • All water meter issues should be directed to 601-960-2000.

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