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FAQ Topic: Paratransit

What is Paratransit Service?

JTRAN Paratransit is demand response transportation service that provides door to door transportation for individuals who, because of a disability, are not able to utilize a regularly scheduled fixed route bus service or if the rider cannot access a fixed route bus stop or for seniors age 60 years old. Door to door service means … Continued

What do I need to be able to use Paratransit Service?

To use JTRAN Paratransit a potential passenger is required to fill out an application, with a physician’s verification to be determined eligible. Once eligible, the new passenger would receive an identification card. The card is to be in the immediate possession of the rider, as the passenger may be required to show proof of eligibility … Continued

Who is eligible for Paratransit service?

Anyone who is permanently or temporarily mobility impaired, generally defined as a person of any age who is functionally unable to use the regularly scheduled fixed route system for one or more of the following reasons: Unable to utilize a regular public transit bus. (“Unable” means that performing the function is absolutely impossible or causes … Continued

TIPS for using Paratransit

JTRAN Paratransit is a door-to-door demand responsive service. Bus operators may only assist passengers to the door of a home, building or entrance of a facility as long as they are within the line of sight of their vehicle. JTRAN Paratransit vehicles cannot be left unattended. Any other additional assistance will require the use of … Continued

What are the Fees and Fares for Paratransit?

Effective February 10, 2009 Description Within the ADA fixed route zone of ¾ mile on either side of JTRAN fixed route One Way $2.00 20-Ride Pass $40.00 ($2.00 per ride) Passengers must be ADA certified or a companion to ride JTRAN Paratransit as first priority. Children under 5 ride free. ADA eligible passengers receive free … Continued

What is the Paratransit Service Area?

The service area for JTRAN Paratransit is within a 3/4 mile radius of JTRAN non-commuter fixed route bus routes operating during the time of request. A user who lives outside the service area may be issued a JTRAN Paratransit identification card; however, the card is only valid for use within the JTRAN Paratransit service area. … Continued

How do I Apply for Paratransit Service?

If you are a new paratransit rider you will need to be registered and certified eligible by City of Jackson, Department of Planning & Development, Transit Services Division prior to using the service. To register for services, please download the application below and return it to the City of Jackson. Applications can also be sent … Continued

How to I make a Paratransit Reservation?

To use the service, the passenger or his/her representative must make a reservation for next day service. Reservations may be made up to 14 days in advance in accordance with the Americans with Disabilities Act (ADA). A cancellation/no show policy requires that if the passenger must cancel his/her trip request, then it should be done … Continued

What are JTRAN Paratransit Service Hours?

JTRAN Paratransit Service is available from 5:15 a.m. to 7:45 p.m., Monday through Friday, 6:30 a.m. to 6:30 p.m., Saturday. No service is provided on Sundays and the following holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

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