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911/Public Safety Communications
911 Department/Division General Information
Department/Division: Public Safety Communications (E-911)

Division Manager: Tonia Louisville-Jones

Email Address:

Phone #: (601) 960-1124

Fax #: (601) 960-1247

Hours of Operation: 24-hours daily

Street Address: 355 Tombigbee St., Jackson, Ms 39201
                           P.O. Box 17, Jackson, Ms. 39201

Main Points of Interest
911/Public Safety Communications is the emergency dispatch center for the Jackson Fire and Police Department. Answer all 911 emergency and administrative calls for the city of Jackson; direct connect all emergency medical calls to the ambulance service; dispatch  Fire and Police calls; and operate the National Criminal Information Center (NCIC).  We have three shift, 7:00AM - 3:00PM; 3:00PM - 11:00PM and 11:00PM - 7:00PM.  We answer more than 6,000 911 calls and approximately 15,000 administrative calls within a one week period with a staff of 74 employees.

Special Instructions
Call 911 for life threatning emergencies only.  For example: accidents; all fire calls; all medical emergencies; burglaries in-progress; child endangerment; sexual assaults; and shootings.  Call the non-emergency number, 601-960-1234 for all other requests.  For example: Alarms; identity theft; credit card theft. For non law enforcement and other city information call 311.

Veria Wright
Division Manager

355 Tombigbee Street or
P.O. Box 17
Jackson, Ms. 39201

Ph: 601-960-1245
Fx: 601-960-1247

24 hours daily

Travis Knight
Asst. to the Manager
Ph: 601-960-2109

Shift Supervisors
Chousetta Brown
Lydia Benson
Denitha Reed
Ph: 601-960-1525