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Beatrice Louie
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Director of Constituent Services

Beatrice Louie is the Director of Constituent Services, which is a network of resources offering constituents direct access to accurate information and timely assistance with city programs and services. It coordinates communications between neighborhoods and city government as well as information and problem resolutions between city departments and constituents.

Prior to her post as Director, Beatrice was a Deputy City Clerk for the City of Jackson, and prior to that served as executive assistant to then Councilman Yarber. Her professional career began in the Public Relations Industry, and later she served as the Constituent Services Manager for Ward 21 in Chicago, Illinois. A true public servant, she has been an active role model in the community, participating in events and lending her voice to causes that are close to her heart. Beatrice lives by Matthew 5:16 “Let your light shine before men that they may see your good works and glorify your Father which is in Heaven.”


Beatrice is a member of various organizations and holds a bachelor’s degree in Mass Communications from Northern Illinois University, Dekalb.

Department Description

The Mayor's Office of Constituent Services and Public Information is a network of resources offering constituents direct access to accurate information and timely assistance with city programs and services. It coordinates communications between neighborhoods and city government as well as information and problem resolutions between city departments and constituents.

Through Public Information, the Mayor's Action Line and the Quality of Life Unit, our office acts as a conduit through which residents may lodge concerns, submit service requests, or share ideas and suggestions with key city administrators, including department directors, division managers and field superintendents.

Our ultimate goal is to improve the quality of life in all neighborhoods city-wide by ensuring every citizen equal access to city services in the most effective and efficient way possible.