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JATRAN News, Rider Alerts and Updates

Mississippi Public Transportation Association awarded JATRAN, the most "Innovative Transit System of the Year" for 2017 at its annual meeting in Starkville, MS on November 16, 2017.

MPTA award Nov. 2017.jpg

JATRAN Bus Facility Relocation on October 1, 2015
JATRAN and the City's Transit Services Division relocated to the new Administration and Maintenance Facility in September 2015, located at 1785 Highway 80 West, Jackson. All telephone numbers will remain the same and the office will be open Monday through Friday from 8:00 a.m. to 5:00 p.m.  JATRAN Route 7 serves this facility.

JATRAN Change in Transit Operations Contractor
Effective October 1, 2015, National Express Transit Services Corporation is the new contractor operating JATRAN for the City of Jackson. They will have a three year contract with seven one-year extensions.

New Fareboxes, Security Cameras and ADA Annouciators Are Coming!
The City Council has approved new equipment for JATRAN to be installed or delivered in the coming months. New SPX Odyssey fareboxes was installed on all buses in April 2016.  ADA annouciators will be installed on JATRAN buses by Strategic Mapping.  Look for these new items soon.

New JATRAN Customer Service Telephone Number
The telephone number for JATRAN customer service and fixed route information, HandiLift reservations and cancellations, lost and found, alternative transportation service and to ride HandiLift as a senior is (601) 952-1000. TDD/TTY users can call 711 through the Mississippi Relay Service.  The previously used number (601) 960-0725 may also be used to contact JATRAN Customer Service.


JATRAN Customer Service Office:
(601) 952-1000 or (601) 960-0725
TDD/TTY: 711 through Mississippi Relay Service

JATRAN Customer Service Hours:
Monday - Friday 6:00 a.m. - 5:00 p.m.
Saturday 8:00 a.m. - 5:00 p.m.

Fax: (601) 948-3840
Visit: JATRAN Customer Service
Union Station, 300 W. Capitol St, Jackson, MS.