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JATRAN News, Rider Alerts and Updates

JATRAN Bus Stop Signs Changes
JATRAN will start installing its new bus stop signs in route order.  The new signage is larger in size with bus route numbers and the JATRAN phone number.  This project should be completed by November 30, 2015.

JATRAN Bus Facility Relocation on October 1, 2015
JATRAN and the City's Transit Services Division will relocate to the new Administration and Maintenance Facility in September, located at 1785 Highway 80 West, Jackson. All telephone numbers will remain the same and the office will be open Monday through Friday from 8:00 a.m. to 5:00 p.m.  The City's Transit Services Division will also relocate to this Facility.  JATRAN Route 7 serves this facility.

JATRAN Change in Transit Operations Contractor
Effective October 1, 2015, National Express Transit Services Corporation will be the new contract operator of JATRAN under contract to the City of Jackson. They will have a three year contract with seven one-year extensions.

New Buses, Fareboxes, Ticket Vending Machines, Security Cameras and ADA Annouciators Are Coming!
The City Council has approved new equipment for JATRAN to be installed or delivered in the coming months or years. Two new 30 foot buses are on order from Gillig, LLC to be delivered in 2017.  New SPX Odyssey fareboxes will be installed on all buses and a ticket vending machine will be installed at Union Station.  New security cameras from SEON will be installed on all JATRAN buses to provide additional protection and new ADA annouciators will be installed on 16 of the 20 JATRAN buses by Strategic Mapping.  Look for these new items soon.

New JATRAN Customer Service Telephone Number
The telephone number for JATRAN customer service and fixed route information, HandiLift reservations and cancellations, lost and found, alternative transportation service and to ride HandiLift as a senior is (601) 952-1000. TDD/TTY users can call 711 through the Mississippi Relay Service.  The previously used telephone numbers will forward to the new telephone number for the next 30 days.

Seniors (ages 60 years old and older) on JATRAN HandiLift - Effective October 1, 2015
The City’s Special Transportation Program under the City’s Department of Human and Cultural Services is moving to JATRAN and will be called HandiLift. Seniors age 60 years or older interested in this service can simply call (601) 960-0355 to register for the service. Upon registering, then seniors can call JATRAN at (601) 952-1000 to start scheduling trips. 

  • The service is expanded and will operate Monday-Friday from 5:45 a.m. to 7:45 p.m., and Saturday from 6:45 a.m. to 6:45 p.m., excluding Sundays and Holidays.
  • Reservations can be made the next day up to 14 days in advance, Monday-Saturday between the hours of 8:00 a.m. and 5:00 p.m.
  • Trips eligible for a donation are travel to senior centers, beauty salons, barbers, medical appointments, pharmacy, bank, laundry, dry cleaning, donation stores and social security offices.
  • Shopping trips on a donation basis only on Wednesday and Thursday.

Proposed Transit Service Enhancements and Fare Modifications

The City of Jackson, Department of Planning and Development, Transit Services Division is proposing service enhancements and fare changes to improve the overall effectiveness of JATRAN starting in November 2015.

Some of the service changes being contemplated include the following:

  • Elimination of the second buses on Routes 7-Terry, 8 and 12 due to low ridership.
  • Service to begin at 6:15 a.m. on weekdays and 7:45 a.m. on Saturday.
  • Service to end by either 6:15 p.m. or 7:15 p.m. on weekdays and 5:45 p.m. on Saturday.
  • Operate Saturday schedule on Day after Thanksgiving, Christmas Eve and New Years Eve.
  • Operate no service on Dr. Martin Luther King Jr. Day, Presidents Day and Veterans Day. 
  • Implementation of a pilot general public dial-a-ride service during evening after the last JATRAN bus departs, Monday through Saturday and on Sundays during the daytime.
  • Renumbering several routes to eliminate confusion.
  • Streamlining routes to eliminate confusion.
  • New route to the Airport.
  • Allowing seniors to ride HandiLift.
  • Convert Routes 5, 6/3 and 12 to flexible fixed routes with ability to deviate off route for all passengers using small buses. 
  • Implementation of a four year phased small fare increase with new passes, and discounts for seniors, persons with disabilities, youth and those whom use HandiLift.

The public input is now closed and the City is compling information to prepare a recommendation to City Council. Additional details will be posted here regarding when that meeting will be scheduled for further public comment.

Name The Bus Contest

The City of Jackson, Department of Planning and Development, Transit Services Division is seeking public input regarding the opportunity to change the name of JATRAN. From October 1, 2015 through October 31, 2015, the public is encouraged to go online and help choose a new name to replace JATRAN. There are fourteen preliminary names that can be reviewed by clicking here. This is where you can vote on which name is the best or submit an own suggestion.

The names proposed by the City of Jackson, Transit Services Division staff is listed below:
• Jackson Jazz
• Jackson Area Express
• Jackson Metro
• Pearl RiverRunner
• CityBus
• CityLink
• Beat
• Blues
• CAT (Capital Area Transit)
• GoJackson
• JBus
• The J
• Magnolia Ride
• The Ride

This re-branding effort is a new way to reintroduce public transit to the Jackson community with future innovations to come. Giving JATRAN a new name and identity was suggested by the public, stakeholders, and focus groups during the planning process. Re-branding the system is being done in anticipation of future improvements, including new bus stop signs along newly, revised routes, new schedules, and the addition of new vehicles to the fleet.

The results of the survey will be shared with the Jackson City Council at their Tuesday, November 17, 2015 meeting. The person who suggests the best name for JATRAN and approved by City Council will receive special prize.

Those interested in participation in the Name the Bus Contest may submit their feedback the following ways: In writing to: John Andoh, Transit Services Manager, City of Jackson, Transit Services Division, 200 South President Street, Suite 223, Jackson, MS 39201, email to , fax to: 601.960.0864, call to: 601.960.1909. All entries should be submitted by Saturday, October 31, 2015 by 11:59 p.m.

JATRAN Customer Service at (601) 952-1000
TDD/TTY: 711 through Mississippi Relay Service
Monday-Saturday 8:00 a.m. to 5:30 p.m.
Fax: (601) 948-3840
Visit: JATRAN Customer Service
Union Station, 300 W. Capitol St, Jackson, MS.