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JATRAN HandiLift Demand Response Service
Welcome and Eligibility Information

JATRAN HandiLift is demand response transportation service that provides door to door transportation for individuals who, because of a disability, are not able to utilize a regularly scheduled fixed route bus service or if the rider cannot access a fixed route bus stop or for seniors age 60 years old or older certified by the City of Jackson Department of Human and Cultural Services, Senior Services Division.

Door to door service means that the vehicle will be at the curb of the pick-up point at a prearranged time and upon request, the Bus Operator can provide assistance for the passenger up to the door of the business, home or destination. When waiting for the bus to come, the rider does not have to be standing at the curb, but should be in a location that allows him/her to see the vehicle when it arrives.

If the passenger does require more assistance beyond the door, an attendant or personal care attendant may ride free. Arrangements can be made on a case-by-case basis for those persons requiring extra assistance.

To use JATRAN HandiLift, a potential passenger is required to fill out an application, with a physician's verification to be determined eligible. Once eligible, the new passenger would receive an identification card. The card is to be in the immediate possession of the rider, as the passenger may be required to show proof of eligibility to ride.

Who is Eligible for the Service?
Anyone who is permanently or temporarily mobility impaired, generally defined as a person of any age who is functionally unable to use the regularly scheduled fixed route system for one or more of the following reasons:

  • Unable to utilize a regular public transit bus. ("Unable" means that performing the function is absolutely impossible or causes severe, continuing pain; it does not mean discomfort or occasional pain).
  • Unable to walk from place of origin or destination to the nearest bus stop.
  • Unable to utilize a regular public transit bus to reach a source of life sustaining activities. 

What if I am not Eligible?
JATRAN fixed route bus service is available to you.  Please visit the JATRAN fixed route webpage or Accessiblity on JATRAN webpage for more information on JATRAN fixed route bus services.



Click on links to the left for more details on JATRAN HandiLift Service

HandiLift Reservations & Cancellations:
(601) 952-1000 or (601) 960-0725
TTY/TDD: 711 through Mississippi Relay Service 
Monday - Saturday: 8:00 a.m. to 4:30 p.m.
Please Leave Voicemail After Hours.

JATRAN Customer Service & Complaints:
(601) 952-1000 or (601) 960-0725
TTY/TDD: 711 through Mississippi Relay Service
Monday - Friday: 6:00 a.m. - 5:00 p.m.
Saturday 8:00 a.m. - 5:00 p.m.
Please Leave Voicemail After Hours.

ADA Coordinator for Consent Decree &
Reasonable Modification Coordinator
Christine F. Welch
Deputy Director of Transportation
Department of Planning & Development
Transit Services Division
Ph: 601-960-1909
Fax: 601-948-3840
Monday-Friday: 8:00 a.m. to 5:00 p.m.