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HandiLift Services

HandiLift Services
HandiLift service offers door-to-door, demand response transportation to eligible passengers.  HandiLift was developed to provide safe and efficient transportation within the city limits of Jackson, Mississippi, which includes a 3/4 mile corridor surrounding each JATRAN fixed bus route, to persons with disabilities who are “ADA paratransit eligible.”  Any person who has a temporary or permanent impairment preventing access to a fixed route bus stop may apply for HandiLift services.

The HandiLift hours of operation are as follows: Monday – Friday 5:15 a. m. to 7:45 p.m., Saturday from 6:40 a.m. to 7:00 p.m.  Reservations are taken Monday through Saturday between 8:00 a.m. and 4:30 p.m.  For reservations, passengers may contact JATRAN’s HandiLift Department at (601) 948-3776 or (601) 948-5438.  Also, via the TTY line at (601) 326-0490. Reservation request called in on a Sunday may be left on our voicemail and will be coordinated the next business day.

Every effort will be made to accommodate the requested pick-up time.  However, please be aware that, at times, the requested pick-up time may not be available.  In those rare instances where demand goes beyond the available service, JATRAN reservation agents will attempt to provide you with an alternate time as close to the original requested time as possible and within one hour of the requested pick-up time.  The trip shall be scheduled to arrive at the location within a 30-minute time frame of the requested drop-off time. An unlimited number of trips can be reserved during one telephone call.

There are two types of services available; 1) subscription and 2) reservation/non-subscription.

Subscription service is available for any trip that occurs once or more a week which originates and terminates at the same scheduled location, at the same time each day.  Availability is based upon a first come/first serve basis. Subscription service is not required under ADA; therefore, certain restrictions may apply due to capacity constraints. Application for subscription service may be made in person or by phone.  Requests for subscription service must be made at least one day prior to the first trip, but no more than ten (10) business days in advance. Once a subscription schedule is confirmed by JATRAN, the customer does not have to make any further reservation calls, except to cancel any previously scheduled trip.  We ask that you make us aware of your need to cancel no less than one hour prior to your scheduled pick-up time.   Clients who fail to do so will receive a No Show violation if the reservation is not canceled within the proper time.  Repeated failures to cancel reservations can result in suspension or loss of service.  

Reservation/non-subscription service is available for any trip.  Request for reservation service must be made at least one day prior to the desired trip time, but no more than fourteen (14) business days in advance.  There is no limit to the number of non-subscription trips that a passenger can book on any given service day.  

Fares
The current published one-way trip fare shall be charged to all certified passengers and guests with the exception of personal care attendants, who may travel with a certified passenger at no cost.

There are two methods of payment for Jatran services:  JATRAN HandiLift Coupon booklet and cash.

The Twenty Ride Coupon Booklet may be purchased at the JATRAN Administrative Office or Union Station Customer Service Office.  Passengers also can purchase coupon booklets through van operators.  While van operators do not normally carry the coupon booklets, passengers can pay the van operator in advance and receive the booklet from the van operator on their next scheduled trip.  No reimbursement will be made for unused passes.

All fare payments made in cash must be for the exact amount. Operators do not carry change.  

Unless alternate payment arrangements have been made, payment of the fare must be made when boarding the bus.  If the fare cannot be paid when boarding, service can be refused.

Each passenger who has a guest must call ahead to schedule him/her in advance.  Each guest will have to pay the regular fare.

Agencies scheduling rides for their clients on HandiLift may be charged a different, negotiated per trip fee.  Normally these fees are billed to the agency on a monthly basis.  

Alternative Transportation Policy
If a JATRAN vehicle has a non-functioning ramp upon arrival of pick up, another vehicle or supervisory vehicle will be dispatched to you within 30 minutes upon receipt of the call.  To check on alternative transportation or status, please call 601-948-3776.

If you have comments regarding your experience, contact Customer Service at 601-960-0725, Monday–Friday from 8:00 a.m. until 4:30 p.m.  After hours, contact the HandiLift Office at 601-948-3776 until 6:45 p.m. and on weekends from 6:00 a.m. until 6:30 p.m.  Also, comments or concerns can be mailed to PTM of Jackson, Inc., 1025 University Blvd., Jackson, MS 39207. 

For more information, please contact JATRAN HandiLift coordinator at 601-948-5438 or click on the HandiLift Customer Service Guide located on this page under Quick Links.

Complaint/Compliment Form
If you have a complaint or complement, please contact our customer service line at 601-960-0725 or stop by Union Station downtown branch at 300 West Capitol Street or JATRAN's Administration Office, 1025 University Blvd. to get a form.

Complaint Form

HandiLift Advisory Committee Mission Statement
The HandiLift (Paratransit) Advisory Committee is made up of JATRAN riders with disabilities who provide feedback and advice to JATRAN and the City on improving our transportation system (BOTH Fixed Route and Paratransit), so that they can provide excellent service to everyone, regardless of ability.  Meetings are held the third Wednesday of every OTHER month, at 1:00pm at the HOOD BUILDING, 200 South President Street, in the first floor conference room.  The public is encouraged to attend.

HandiLift Advisory Committee Meeting Minutes

2010
April
May
June
August
September

2011
January
March
May
July
September
November

2012
January
March
May
July
September
November

2013
January
March
May
July
September
November

2014
January
March
May
July



HandiLift Coordinator
Dieann Dunbar
Ph: 601-948-3776 
jatrandispath@bellsouth.net
1025 University Blvd.
P.O. Box 2809
Jackson, MS  39207-2809

ADA Program Manager
Crystal Hibbler
Ph: (601) 326-5405
jatranmarketing@bellsouth.net
1025 University Blvd.
Jackson, MS 39207-2809