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Mission and Vision Statement

Our Mission: JATRAN provides safe and efficient public transportation services for the citizens daily. We are user-friendly, reliable, courteous and enthusiastic about serving the community. We strive to meet the customer needs and to be cost-effective in providing quality services.

Our Vision: To provide safe, reliable and efficient public transportation that connects our neighborhoods and enhances the quality of life for the citizens of Jackson. 

Contact Us and Customer Comments

The employees at the City of Jackson, Department of Planning & Development, Office of City Planning, Transit Services Division and JATRAN are committed to providing an ongoing, friendly, safe, convenient and reliable transportation system. To help us in this effort, we need to know what you like about our services and what you would like to see changed. Your comments are appreciated.

Your name and email address will allow us to respond to your comments. You must provide us with at least one contact if you'd like a response from staff.

Visit the Staff Directory to contact staff at the Transit Services Division or JATRAN.

You may also file a comment by:

Mail or In Person:  City of Jackson, Department of Planning and Development, Transit Services Division, 1785 Highway 80 West, Jackson, MS 39204

Telephone: (601) 952-1000 or (601) 960-0725

Fax: (601) 948-3840


Submit an Automated Customer Comment Form

Title VI of the Civil Rights Act of 1964

The City of Jackson, Department of Planning and Development, Transit Services Division operates it programs and services without regard to race, color and national origin in accordance with Title VI of the Civil Rights Act of 1964. Any person who believes that she or he has been aggrieved by any unlawful discriminatory practice under Title VI must file a complaint within 180 days of the alleged occurrence to any of the following by mail, in person, fax and/or email:

  • City of Jackson, Department of Planning & Development, Transit Services Division, Attention: O.J. Craft, Title VI Coordinator, 1785 Highway 80 West, Jackson, MS 39204,  telephone: 601-948-7140, fax: 601-948-3840, email: .
  • City of Jackson – Department of Personnel Management, Attention:  Equal Opportunity Officer, 1000 MetroCenter Drive, Suite 102,  Jackson, MS 39209  telephone: 601-960-1050, fax: (808) 961-8617.
  • Mississippi Department of Transportation, Office of Intermodal Planning, Public Transit Division, 401 West Street, Jackson MS 39201, telephone: 601-359-7800.
  • Federal Transit Administration, Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave, SE Washington, DC 20590.

Download Title VI Complaint Form

Download Title VI Plan, Service Standards and Limited English Proficiency Plan

Download Public Participation Plan

Reasonable Modification & Accomodations
The Department of Transportation under the Americans with Disabilities Act (ADA) and section 504 of the Rehabilitation Act of 1973, as amended (section 504) specifically to provide that transportation entities are required to make reasonable modifications/accommodations to policies, practices, and procedures to avoid discrimination and ensure that their programs are accessible to individuals with disabilities.

The City of Jackson will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. Exceptions would include modifications that:

  • Cause a direct threat to the health or safety of others.
  • Result in a fundamental alteration of the service.
  • Are not actually necessary in order for the individual with a disability to access the entity’s service.
  • Result in undue financial and administration burden.

All requests for reasonable modifications and/or complaints (e.g. fixed route, paratransit, or facilities) may be submitted in the following manner by email at , by telephone to (601) 960-1100, by fax to (601) 948-3840 or written by mail to:

City of Jackson
Department of Planning & Development
Transit Services Division
1785 Highway 80 West
Jackson, MS 39204

Download Reasonable Modification Policy and Form

Accessible and Alternative Formats

All public information materials including, but not limited to, the HandiLift brochure, certification forms, periodic service and/or fare change announcements, consumer satisfaction surveys and passenger comment cards will be made available in accessible formats upon request in accordance with 49 CFR §37.167(2)(f) of the ADA.

JATRAN normally stocks materials in large print and audio tape formats. Braille and other formats will be provided within a reasonable period of time of a request.

All requests for accessible or alternative formats should be made by calling JATRAN customer service at (601) 952-1000 or (601) 960-0725, TDD/TTY: 711, emailing  , faxing to (601) 948-3840, or visiting the JATRAN Bus Facility or Union Station Customer Service Center.