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Constituent Services

The Mayor's Office of Constituent Services and Public Information is a network of resources offering constituents direct access to accurate information and timely assistance with city programs and services. It coordinates communications between neighborhoods and city government as well as information and problem resolutions between city departments and constituents.

Through Public Information, the Mayor's Action Line and the Quality of Life Unit, our office acts as a conduit through which residents may lodge concerns, submit service requests, or share ideas and suggestions with key city administrators, including department directors, division managers and field superintendents.

Our ultimate goal is to improve the quality of life in all neighborhoods city-wide by ensuring every citizen equal access to city services in the most effective and efficient way possible.


  • Disseminates information on key administrative activities and accomplishments via phone calls, personal meetings and site visits
  • Schedules and facilitates staff appearances and responses for television and radio public affairs programs, talk shows, news programs and print publications
  • Prepares proclamations, awards of merit, souvenir program letters and certificates of recognition upon request from citizens and organizations
  • Coordinates informational updates to highlight municipal initiatives, administrative accomplishments, and noteworthy issues
  • Monitors daily operations and field activities in all city departments to ensure services are being provided in a timely and cost-efficient manner
  • Conducts site visits to gather information, resolve constituents concerns and develop recommendations for anticipatory courses of action
  • Serves as Mayor's liaison at neighborhood association and Community-Oriented Policing Strategies (COPS) meetings to encourage citizen input and participation and to facilitate resolution of community issues

You may contact the Constituent Services Staff at 601-960-1084.

  • Mr. Hondo Lumumba, Manager
  • Mr. Aaron Banks, Constituent Services Representative/ Public Information Officer
  • Ms. Keyshia E. Sanders, Constituent Services Representative/ Public Information Officer
  • Mr. Derrick Trimble, Constituent Services Representative/ Public Information Officer