• Receives inquiries, requests and complaints regarding city services such as solid waste collection, street repair or resurfacing, maintenance of drainage channels, water and sewer improvements, right-of-way upkeep and code enforcement

• Forwards constituents' concerns to the appropriate city department or division for follow-up and response

• Monitors trends in call volumes and departmental responses to identify areas that need improvement

• Provides information and referral services to constituents and staff on a wide variety of issues

• Supplements Emergency Operations Center staff in city crises.
  

*During Hurricane Katrina, Action Line staff & City volunteers fielded more than 4,200 calls from 12:00 Noon Monday, August 29, until 5:00 PM Thursday, September 9, 2005.

Andy Boone
Manager-Mayor's Action Line

Shirley Harden
Executive Office Coordinator

Joan Black
Customer Service Representative

Shannon Lard
Customer Service Representative

(601) 960-1111