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Jackson News

Posted on: September 6, 2016

City of Jackson Announces Temporary Water Bill Payment Plan for Eligible Customers

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The City of Jackson on Tuesday, Sept. 6, announced a temporary payment plan program for customers of the City’s water system. The program’s aim is to assist customers whose bills have accumulated over the months due to nonpayment.

When the City of Jackson initiated a comprehensive water billing system upgrade in August 2015, a number of issues occurred during the implementation. Among those issues was delayed or infrequent billing. The system is part of the Siemens contract approved in 2012.

Though the City has addressed those issues, City officials recognize some customers have had difficulty paying bills they’ve received that are an accumulation of their water use over the past several months.

Here are details of the program:

• Beginning Sept. 15, 2016, the City of Jackson will introduce a modified payment arrangement program to eligible residential customers. This program is only for a limited time to account for the challenges of rolling out the new billing system. Enrollment ends Dec. 15, 2016.

In order to enroll:
• A customer must pay the current month’s charge, plus a down payment.

To maintain enrollment:
• Each month, the customer must pay the current month’s charge, plus the monthly amount that was determined when the customer enrolled in the program. This will help to pay down the charges that have accumulated.
Nonpayment will result in disconnection with customer being subject to a reconnection fee. Customer may re-enroll but will be subject to approval up to the limit on re-enrollment. If a customer is expelled from a payment arrangement due to failure to pay, they are to be disconnected immediately and if they enroll in a subsequent payment arrangement, the down payment to participate will escalate.

Option #1) Elderly w/ low income/fixed income
Eligibility: verified fixed income (ex: Proof of SSI)
Down payment: $50.00
Payment term: determined upon review
Disconnect: failure to pay results in disconnection

Option #2) Customer w/ past due account
Eligibility: account balance exceeds 2.5 times average monthly bill
Down payment: 15% of the total past due balance
Payment term: up to 18 months
Disconnect: failure to pay results in disconnection.

For more information about the program, please contact the Water Sewer Business Administration at 601-960-2000.

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